Patient Access Scheduler II

A company is looking for a Patient Access Scheduler II to join their team.

Key Responsibilities

Coordinate and manage inbound and outbound calls in a contact center setting

Schedule specialty appointments and diagnostic procedures using Epic Hospital Cadence

Follow established protocols to enhance patient and physician satisfaction and schedule efficiencies

Required Qualifications, Training, and Education

High School diploma, GED, or equivalent combination of education and experience required

Associate degree in Business Administration, Health Care Business Services, or related fields preferred; bachelor's degree is a plus

Minimum of 3 years' experience in a business office or healthcare setting required

Proficiency in anatomy, physiology, and medical terminology required

Basic knowledge of ICD-10 and CPT codes required; familiarity with Epic electronic health records preferred