Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to our clients. This is a Contract-to-Permanent position, offering an excellent opportunity for growth within a dynamic and collaborative environment.

Responsibilities :

• Provide assistance to customers with inquiries, order status updates, returns, and account-related concerns.
• Resolve customer issues with a focus on accuracy and thoroughness to ensure all concerns are addressed.
• Build strong relationships with clients to encourage loyalty and repeat business.
• Translate or explain product information and marketing materials for multilingual audiences when needed.
• Collaborate with internal teams to streamline processes and enhance the customer experience.
• Represent the company as a brand ambassador by embodying our values and enthusiasm for our products.
• Manage and prioritize multiple tasks in a fast-paced environment while maintaining professionalism.
• Handle inbound and outbound calls efficiently to address customer needs.
• Utilize call center systems and tools to ensure seamless communication and record-keeping.
• At least 1 year of experience in customer service, preferably in a call center environment.
• Strong communication skills, including active listening and problem-solving abilities.
• Ability to multitask effectively in a fast-paced setting while staying organized.
• Bilingual or multilingual skills are highly preferred, with a focus on Mandarin, Vietnamese, Spanish, or French.
• Familiarity with call center systems and processes is required.
• Knowledge of or interest in skincare, beauty, or network marketing is a plus.
• Positive attitude and customer-first approach in all interactions.