Front Office Assistant / Registrar - Urology Clinic

Front Office Coordinator

Manages the appointment schedule and ensures all required administrative duties are completed for patient care. Coordinates the operations of the front office to ensure patient information is entered timely and accurately.

Responsibilities

• Greet incoming patients and obtain necessary information for patients including verification of insurance information.
• Answer incoming phone calls and assist callers or route to appropriate personnel.
• Obtain required prior authorizations and referrals prior to visit / surgery date to ensure proper reimbursement.
• Retrieve and organize patient files, laboratory reports, radiology reports, and additional records or any other sources of patient information / documents, etc.
• Collect co-pays, deductibles, and patient balances at time of service as required.
• Schedules clinic appointments, exams, and surgeries as needed and per physician direction to include obtaining the proper authorizations.
• Scanning records and forms into the EMR as required
• Contact patients for non-scheduled and missed appointments.
• Communicate directly with the referring providers regarding those patients with missed appointments.
• Schedule appointments, exams, and test as directed by medical staff, provide information regarding preparation for tests as needed.
• Prepare and batch deposits from patient cash and check payments. Obtain and send all necessary information to billing agency including payments and receipts.
• Routinely reconcile petty cash drawer and report variances as identified.
• Assist the physicians with administrative needs.
• Assist Manager with purchase of office and medical supplies within approved budgets.
• Maintain patient privacy in all matters including written medical records and computer records.
• All other duties as assigned.

DCH Standards :

Qualifications

WORKING CONDITIONS :

Requires manual dexterity. Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 40 pounds from floor to shoulder level. May require use of footstool. The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials. The position involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.

Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.