IT Specialist

Overview

Serves as a key resource between DCH Health System departments, vendors and the Information Technology Department. Reviews customers' needs and implements appropriate technology to meet these needs. Develops policies, procedures and support documentation related to the use, management, and support of applications. Has a key role in planning, developing and implementing projects, with the possibility of serving as project leader on some projects.

Responsibilities

Serves as a key resource between DCH Health System departments and Information Technology Department.

Reviews customers' needs and implements appropriate technology to meet these needs

Develops procedures related to the use, management, and support of assigned applications

Has a key role in planning, developing and implementing projects, with the possibility of serving as a project leader or managing small to medium complexity projects

Serves as a key IT resource for application projects

Develops, implements, and documents plans for IT applications consistent with customer requirements and industry standards.

Serves as a resource for all IT tasks and projects with a focus on higher end / advanced solutions

Serves as a training resource and mentor new employees

Participates in on-call and weekend coverage as needed

Develops and implements cost savings and performance improvement processes

DCH Standards :

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients / families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

OR

OR

Excellent written and verbal communication skills with the ability to make formal presentations

Demonstrates high-level skills in one of the following :

WORK CONTEXT

Frequent face to face or telephone contact with others

PHYSICAL FACTORS

OTHER JOB FACTORS

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