Healthcare Project Coordinator

Job Title : Healthcare Project Coordinator Location : Baltimore, MD or Owings Mills, MD Type : Contract Compensation : $33 / HR Contractor Work Model : Mostly remote 2-4 times a month onsite (training will be onsite) ALTA IT Services is seeking a Healthcare Project Coordinator to support a leading healthcare organization during its peak Open Enrollment (OE) season. This role is critical to the success of account implementations and renewals, ensuring a seamless end-to-end experience for internal teams and external stakeholders. This individual will coordinate mid-market (51+ member) implementations and occasionally support small group accounts. The busiest time of year is from November through January, so time management and prioritization skills are essential. Key Responsibilities : Coordinate and track end-to-end implementation activities, ensuring deliverables are met and any process gaps are resolved quickly. Schedule and facilitate internal and external implementation meetings, including those with brokers and account stakeholders. Serve as a liaison between departments such as Sales, Enrollment, Billing, and ID Card teams to ensure smooth transitions and issue resolution. Monitor account installation progress and follow up with key stakeholders to ensure timely and accurate completion. Assist in project documentation, milestone tracking, and reporting throughout the implementation process. Support more experienced project managers as needed and collaborate on complex implementations. Handle inbound and outbound communication related to account changes, which may or may not require direct calls. Required Qualifications : 3+ years of experience in project coordination, implementation support, or account services—ideally within the healthcare or insurance sector. Proficient in Microsoft Excel and Microsoft Teams. Strong organizational skills and attention to detail. Ability to multitask and work cross-functionally in a deadline-driven environment. Comfortable interacting with both internal teams and external stakeholders in a virtual setting. Preferred Qualifications : Experience with account installation in a healthcare or insurance setting. Familiarity with platforms such as FACETS or other membership or claims systems. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M2 #LI-AJ1 Ref : #850-Rockville (ALTA IT)