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Customer Service Representative

Customer Service Representative

Hobby LobbyOklahoma City, OK, US
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Customer Service Representative

Hobby Lobby is a privately held corporation that is looking for a talented and motivated individual to work as a Customer Service Representative. We are looking for a candidate who displays a professional demeanor, enjoys a fast-paced environment and communicates well over the phone and through email. A cover letter and resume are required for this position. This is a full time, hourly position located at SW 44th and Council in Oklahoma City, Oklahoma. Hours are from 8 : 30 a.m. to 5 : 00 p.m., Monday through Friday. Functions :

  • Provide quality support while corresponding with customers through various channels, such as phone and email
  • Utilize analytical and problem-solving skills to diagnose problems and promptly respond to customer inquires
  • Document an accurate narrative for customer interactions, comments, and complaints

Skills Needed :

  • Capable of effective time-management to prioritize customer emails, calls, and voicemail messages
  • Multitasking and organizational skills to work on multiple matters simultaneously
  • Able to maintain a positive, empathetic, and professional attitude toward customers at all times
  • Active listening and interpersonal skills to ensure positive interactions with customers
  • Self-motivated and task oriented
  • Technical skills and proficiency in Microsoft Office, including Excel, Word, and Outlook

    • Benefits :

  • Competitive Wages
  • Medical, Dental and Prescription Benefits
  • 401(k) Program with Company Match
  • Paid Vacation
  • Sick / Personal Pay (SPP)
  • Employee Discount
  • Life Insurance and Long Term Disability Insurance (LTD)
  • Flexible Spending Plan
  • Holiday Pay
  • Integris "The Clinic at Hobby Lobby", including a Pharmacy on campus
  • Chaplain Services on campus

    • A resume is required for this position. Hobby Lobby Stores, Inc. is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call (800) 200-1494.

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    Customer Service Representative • Oklahoma City, OK, US