Licensed Practical Nurse

Job Title :

LTSS Service Care Manager

Assignment Duration :

1 year

Extension / Conversion Possibility :

Possible

Work Location :

Remote – McAllen / Rio Grande City area (TX)

Schedule :

• Standard business hours;

No overtime allowed

Field / Membership Facing :

Yes

– Field-based, member-facing role

Worksite : Remote / Hybrid

Position Overview

The

LTSS Service Care Manager

provides field-based, member-facing care coordination and case management services to members enrolled in the Long-Term Services and Supports (LTSS) program. This role ensures that members receive comprehensive, person-centered care through assessments, follow-ups, and collaboration with interdisciplinary teams.

Key Responsibilities

Conduct biannual member visits and document findings in accordance with program standards.

Complete WLI / tasks as assigned and maintain compliance with our documentation requirements.

Coordinate care with multi-disciplinary healthcare teams to support members’ individualized care plans.

Perform follow-up calls with members to ensure ongoing support and service delivery.

Participate in additional LTSS or special projects as assigned.

Engage in daily check-ins with Team Lead and Manager; complete training and shadowing of other Service Coordinators prior to independent fieldwork.

Education & Licensure

Required :

Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)

Preferred :

Prior Managed Care Organization (MCO) experience

Case management and assessment experience

Candidate Requirements

Must-Haves :

Time management and prioritization skills

Strong organizational ability and attention to detail

Bilingual – English & Spanish (required)

Familiarity with Microsoft Outlook, Excel, and Teams

Experience performing member assessments and case management

Nice-to-Haves :

Previous experience in managed care or LTSS programs

Disqualifier :

Non-bilingual candidates

Performance Indicators

Timely and accurate completion of member assessments and documentation

Strong coordination and communication with internal teams

Consistent follow-through on member care plans and service needs

Team Culture & Value Proposition

Open communication and collaborative leadership style

Opportunity to make meaningful impact by directly assisting members in need

Supportive team environment that values independence, compassion, and accountability

Exposure to statewide LTSS care coordination operations and process improvement initiatives

Interview & Selection

Interview Type :

Virtual interview via video

Interview Count :

1 round (typically panel or with hiring manager)

Projected HM Review :

Within 1–2 business days post-shortlisting