Customer Service Agent

Job Description

We are seeking a Customer Service Agent (CSA) to join our Customer Success team. This role is responsible for providing compassionate, efficient, and professional support to patients, clinics, and healthcare providers. The CSA will act as the first point of contact, ensuring excellent service, order accuracy, and timely resolution of issues. This position requires multitasking in a fast-paced environment, strong communication, and a commitment to delivering an outstanding customer experience.

Responsibilities :

Serve as primary contact for patients, clinics, and healthcare providers regarding orders, service issues, and inquiries.

Educate patients and customers on medical products, usage, and delivery timelines.

Support sales with order processing, tracking, and communication.

Manage inbound and outbound calls, emails, and messages with professionalism and urgency.

Resolve concerns while maintaining HIPAA and policy compliance.

Document all interactions accurately in CRM / EMR systems.

Collaborate with sales, logistics, and billing teams to ensure seamless service.

Monitor open and back orders, ensuring timely fulfillment.

Requirements

Requirements :

2+ years of customer service or dispatching experience.

Call center experience handling phone, email, and chat.

Strong communication skills, both written and verbal.

Fluent in Spanish preferred (not required).

Professional demeanor and organizational ability.

CRM system experience preferred.

Ability to commute to Clearwater, FL office.

Ability to sit at a computer terminal for extended periods.

Regular, predictable attendance required.

Benefits

Benefits :

Health, dental, and vision insurance

401(k) with company match

Paid Time Off (PTO)

Full-time, Monday–Friday schedule (9 : 00 am – 5 : 30 pm EST)

Requirements

Requirements : 2+ years of customer service or dispatching experience. Call center experience handling phone, email, and chat. Strong communication skills, both written and verbal. Fluent in Spanish preferred (not required). Professional demeanor and organizational ability. CRM system experience preferred. Ability to commute to Clearwater, FL office. Ability to sit at a computer terminal for extended periods. Regular, predictable attendance required.