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Operations Manager

Operations Manager

US Ghost AdventuresNashville, TN, US
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Remote Operations Manager - Scheduling & Logistics $42,000 / year remote Are you an experienced Operations Manager with a passion for scheduling, logistics, and remote team management ?

Do you have a keen eye for detail and thrive in a fast-paced environment where you manage operations across multiple cities?

If so, this is the perfect opportunity for you!

At Zaal Ventures , we operate several successful nationwide tour companies , including ghost tours, food tours, and brewery / drink bus tours .

We are looking for a highly organized and detail-oriented Remote Operations Manager to oversee tour scheduling, guide coordination, and daily logistics across 50+ cities .

This role requires strong scheduling, communication, and problem-solving skills to ensure smooth tour operations every day.

This is a 100% remote, full-time W-2 position .

Applicants must reside in the United States and be fluent in English.

Key Responsibilities - What You’ll Do :

  • As the Operations Manager , you will be responsible for scheduling, logistics, and team coordination to ensure our tours run seamlessly across multiple cities.

Your day-to-day tasks will include :

  • Manage complex scheduling for tour guides across 50+ cities , ensuring availability aligns with tour demand.
  • Oversee and optimize daily operations for multiple small tour companies, ensuring smooth execution.
  • We have a separate recruiting department, but you will train, and onboard new staff across 50+ cities , ensuring they are well-prepared for their roles.
  • Monitor scheduling accuracy and guide availability , making adjustments as needed to maximize tour openings.
  • Provide top-tier customer service , handling customer inquiries, resolving scheduling conflicts, processing refunds, and managing reviews.
  • Communicate with staff and contractors , ensuring all tour logistics are coordinated effectively.

    • Qualifications - What We’re Looking For :

  • The ideal Remote Operations Manager is an expert in scheduling, operations management, and customer service .
  • You should be comfortable managing a large volume of schedules while maintaining a high level of organization and attention to detail . 4+ years of operations or management experience , preferably in customer service, logistics, or hospitality .
  • Ability to support east  coast staff and customers .
  • Proven experience in scheduling and logistics management across multiple locations.
  • Availability for evening shifts as needed Weekend availability (Saturday & Sunday) with one flexible weekend off per month.
  • A professional and dependable work ethic , with a positive and proactive attitude.

    • Veterans and military-connected candidates encouraged to apply!

    Why Join Us? - Perks & Benefits :

  • At Zaal Ventures , we believe in creating a people-first culture where employees thrive and grow .

    • As a part of our team, you’ll enjoy :

  • Competitive Compensation – Industry-Leading Pay Comprehensive Health Benefits Package (Medical, Dental, Vision) Paid Time Off (80 Hours) Sick Leave (5 Days) Flexible Remote Work Schedule Growth & Career Development Opportunities Collaborative & Inclusive Team Culture Join Zaal Ventures , a Veteran-Friendly Employer , and help us create seamless and unforgettable tour experiences nationwide.

    • If you’re a remote Operations Manager with strong scheduling, logistics, and communication skills , we’d love to hear from you! 🚨 Apply Today! 🚨 Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce. 🔹 Please note :

  • We are unable to sponsor work visas for this position.
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    Operation Manager • Nashville, TN, US