Database Engineer II - AMZ9082412

MULTIPLE POSITIONS AVAILABLE

Employer : AMAZON WEB SERVICES, INC.

Offered Position : Database Engineer II

Job Location : Seattle, Washington

Job Number : AMZ9082412

Position Responsibilities :

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and / or resolve root causes of cloud network and / or system issues. Lead and oversee documenting corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux / Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP / IP, DNS, DHCP, routing, switching, LAN / WAN, traceroute commands, iPerf, dig commands, and / or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyze products and report on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.

Position Requirements :

Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills : (1) performing Linux or Windows Systems administration; (2) performing network administration using at least two of the following : (a) DNS, (b) DHCP, (c) TCP / IP, (d) Load Balancing, (e) HTTP (f) NAT (g) BGP, or (h) software-based (IPSEC & SSL) VPN solutions; (3) experience in at least one of the following : (a) working with database administration technologies MySQL, Oracle, PostgreSQL, or MS-SQL; (b) working with NoSQL technologies DynamoDB, Redis, MongoDB, or Cassandra; (c) working with ETL tools in managing data workflow jobs; or (d) performing Hadoop system administration using Hive, Spark, HDFS, Presto, Yarn, Sqoop, Python, or shell scripting. 100% telecommuting permitted, work may be performed from anywhere in the U.S.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8 : 00am-5 : 00pm, Salary Range $124,700 / year to $168,800 / year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.