Solutions Architect (Amazon Connect)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect . You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value.

Responsibilities :

• Serve as the subject matter expert on Amazon Connect , working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach.
• Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools.
• Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions.
• Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments.
• Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals.
• Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions.
• Perform other duties as may be required consistent with the purpose of this role.

Qualifications

We offer :

Additional Information

All your information will be kept confidential according to EEO guidelines.