Helpdesk Technicians

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Base pay range

$25.00 / hr - $27.00 / hr

Job Number : 25-05046

Use your skills where innovative technology solutions begin. ECLARO is looking for a Helpdesk Technician for our client in Englewood, CO

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

The Helpdesk Technician is responsible for supporting both the Stadium and Training Center by resolving helpdesk tickets, managing user accounts in Active Directory and Okta, building computers, troubleshooting software, SaaS applications, hardware, and printing issues. This role requires delivering outstanding technical customer service to all users. Reports to the Senior IT Director. Immediate need for 1-3 Helpdesk professionals with strong technical troubleshooting skills and the ability to operate in a fast-paced, dynamic environment. This role is ideal for individuals with a solid background in Helpdesk support who are ready to take on responsibilities closer to a Junior Systems Administrator level.

Responsibilities

• Provide first-line and escalated technical support to end users, including coaches, staff, and executives.
• Troubleshoot and resolve hardware, software, and Microsoft Office / email issues.
• Perform laptop imaging, backups, and general workstation support.
• Conduct minor network troubleshooting and escalate tickets when necessary.
• Maintain accurate documentation of issues, resolutions, and system updates.
• Deliver exceptional customer service in a high-visibility environment.
• 70% : Handle IT help desk system and ad hoc tickets by troubleshooting hardware, operating systems, and applications, such as printers and copiers. Coordinate with internal technical teams and external vendors when required. Administer user accounts in Active Directory and Okta.
• 20% : Build and deploy laptops, desktops, or tablets for users, including configuring hardware / software and setting up user accounts to ensure quality setup and delivery.
• 5% : Provide IT support during games, events, or scheduled shifts as needed. Travel domestically or internationally for support when required.
• 5% : Update professional and technical skills by attending workshops, seminars, and reviewing publications.

Required Qualifications

Preferred Qualifications

Benefits

How to apply

If interested, you may contact :

Ashly Velasco

ashly.velasco@eclaro.com

646-357-1236

Equal Opportunity Employer

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

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