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Host / Hostess

Host / Hostess

Anchor BarArlington, TX, US
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Job Description

Job Description

Anchor Bar Restaurant : Hiring for Host / Hostess & Take-Out

  • Pay Rate : $8.00 per hour - $10.00 per hour
  • Reports to : Management Team

Position Summary :

The Host / Hostess & Take-Out team member is responsible for delivering exceptional hospitality and creating a welcoming atmosphere for guests. This role plays a key part in the overall guest experience at Anchor Bar, as it is the first and last impression of the restaurant. The Host / Hostess must go above and beyond to provide outstanding service, ensuring that guests feel valued and encouraged to return.

Key Responsibilities :

  • Greet guests with the proper welcoming phrase : “Hi, welcome to Anchor Bar, Home of the Original Buffalo Wing. How many in your party today?” For take-out, say, “How may I help you today?”
  • Ensure all customers feel welcome, receiving friendly, responsive, and courteous service at all times.
  • Deliver genuine hospitality to guests, aiming to establish emotional connections and enhance their experience.
  • Collaborate with the management team on the seating management system, updating table availability and managing the bar and dining area effectively.
  • Communicate effectively with guests and team members to ensure smooth operations.
  • Escort guests to their tables, engaging in polite conversation and delivering a great experience.
  • Answer the telephone, addressing customer inquiries and needs effectively.
  • Accurately take orders for takeout, either in person or over the phone, and package to-go food properly.
  • Handle guest complaints professionally, escalating issues to management as needed.
  • Communicate with managers and servers regarding table availability, updates, and special guest requests.
  • Maintain a high level of cleanliness and sanitation in all areas.
  • Demonstrate professionalism and a gracious demeanor at all times.
  • Complete all opening, daily shift checklist, and closing duties as assigned.
  • Perform any other job functions requested by the management team.

    • Qualifications :

  • Adaptability & Flexibility : Capable of adjusting to changing business needs, work conditions, and customer requirements. Able to work well in diverse situations with various individuals and groups.
  • Attention to Detail : Diligent in pursuing quality and accuracy in tasks.
  • Communication : Listens attentively to customers and team members. Able to communicate effectively in the predominant language(s) of the restaurant’s trading area.
  • Customer Focus : Committed to building and maintaining customer satisfaction and positive experiences.
  • Problem Solving : Capable of resolving difficult challenges, working with the management team to address issues efficiently.
  • Teamwork : Promotes cooperation and commitment within the team to achieve goals and deliver excellent service.
  • Ability to stand for long periods (up to 5 hours) and perform physical tasks such as reaching, bending, stooping, and lifting heavy items as necessary.

    • This position is crucial in delivering top-tier service and ensuring a memorable experience for our guests. If you enjoy working in a fast-paced, customer-focused environment, we encourage you to apply!

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    Host/Hostess • Arlington, TX, US

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