Care Management Support Coordinator II

Care Management Support Coordinator II

Remote (Must reside in Dallas, TX)

$18.50 / hour

Monday - Friday, 8 : 00 AM - 5 : 00 PM (overtime may be required)

Dean's Professional Services is seeking an experienced Care Management Support Coordinator II to join our team in partnership with a leading healthcare organization. This is a remote position, but candidates must live in Dallas, TX.

Position Summary

The Care Management Support Coordinator II provides administrative support to care management programs by assisting members, providers, and staff. This role involves processing authorizations, making outbound calls, handling inbound inquiries, and ensuring members are connected with resources and services that support their care plans.

Responsibilities

Perform outbound and inbound calls to assist members with scheduling, resources, and next steps in their care

Process LTSS / SK / SH / MMP authorizations accurately and within required turnaround times

Provide education and support to members and providers regarding care procedures and resources

Maintain accurate member records and documentation in compliance with state and regulatory guidelines

Send welcome letters, correspondence, and educational materials

Support the Centralized Authorization Team with cross-functional administrative tasks

Requirements

High School Diploma or GED (required)

1-2 years of experience in medical authorizations, claims processing, or managed care (required)

Knowledge of medical terminology and customer service best practices

Prior remote work experience

Strong data entry and computer skills

Preferred :

Experience with LTSS or managed care processes

Bilingual communication skills

Must-Haves

1-2 years of authorizations or claims processing experience in a managed care setting

Knowledge of medical terminology and strong customer service skills

Proven ability to work remotely and independently

#PRO123