Operations Manager

Operations Manager

This role partners with other leaders to oversee all aspects of DC operations in a full service, high volume, full and partial case retail distribution center with multiple shifts. The purpose of this role is to manage and coordinate the safe and clean receiving, order filling, and shipping operations within the DC. The Operations Manager at Dollar Tree ensures that work is performed according to SOP's while meeting productivity and quality goals while fostering our culture of safety and cleanliness. Dollar Tree Operations Managers are hands-on leaders who are capable of meeting aggressive production goals while mentoring and developing a team of supervisors and frontline associates to reach their maximum potential. The OM sets the standard by exemplifying Dollar Tree's high standards of safety, sanitation, integrity, and customer service.

Key responsibilities in the role include, but are not limited to :

• Coordinating and managing the filling of store orders, the selection of orders, loading of trailers and all related paperwork; Monitor loads to ensure merchandise is loaded according to quality standards.
• Monitoring, assessing, managing, and making recommendations to key productivity indicators, such as safety, financial, productivity, service, and people goals in order to reduce and control costs.
• Coordinating and managing the flow of all order selection functions from primary pick locations to final close of outbound loaded trailers; Monitor load quality to assure load stability on outbound deliveries.
• Assisting in the coordination and managing of the replenishment cycles of the operation to assure the timely restocking of primary pick locations.
• Establishing and monitoring the daily selecting and loading schedule and ensure schedules are adhered to and resources are utilized properly to control costs in order to meet market demands.
• Ensuring accuracy, housekeeping, merchandise damage minimization, and safety through monitoring and enforcement of company requirements.
• Managing the development, implementation, and administration of operational policies, programs, and systems within functional areas across all shifts; Establish methods and procedures for departmental work activities; identify and resolve operational problems; communicate expertise and approvals concerning departmental activities.
• Partnering with HR leadership team on hiring, orienting, training, mentoring, evaluating, and developing associates as well as carrying out disciplinary actions including, coaching and counseling, or recommending termination of employment as appropriate.
• Sharing and providing appropriate information to and anticipating information needs of all distribution center associates.
• Preparing various statistics and reports for functional area of responsibility.
• Performing work without significant direction; Assignments are often self-initiated; Exercises considerable judgment in determining objectives and approaches to assignments; Work is reviewed and evaluated in terms of meeting organizational objectives and schedules.
• Evaluating current processes, methods, and SOPs and making recommendations for continuous improvement Functional responsibilities include :

Inbound Operations

Outbound Operations

Minimum requirements / qualifications :