Accounts and Billing Specialist

Jewish Family ServiceBuffalo, NY, US

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Job Description

ABOUT JFS

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch : We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”

Be Purpose-Built : We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful

Be Resolute : We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.

SUMMARY

The Accounts and Billing Specialist is responsible for helping clients understand their insurance coverage, account balances, and financial responsibilities. This role focuses on providing clear, compassionate communication to ensure clients are informed about their benefits, co-pays, and any out-of-pocket costs. Key duties include explaining billing statements, setting up payment arrangements, resolving account discrepancies, and assisting clients with questions related to claims or balances. The position works closely with clinical and administrative staff to support a positive client experience. A strong understanding of behavioral health and medical billing, CPT and ICD-10 coding, and insurance regulations is essential to ensure compliance and effective account resolution.

WHAT YOU'LL DO

Serve as the primary point of contact for clients regarding billing inquiries, insurance coverage, and account balances.
Communicate clearly and compassionately with clients to explain benefits, co-pays, deductibles, and out-of-pocket expenses.
Review and interpret Explanation of Benefits (EOBs) to help clients understand payment and denial information.
Establish and manage payment arrangements, following agency policies and financial guidelines.
Investigate and resolve account discrepancies, billing errors, or denied claims in a timely manner.
Notifying clients of overpayment and ensuring refund is issued with 60 days in collaboration with finance team.
Collaborate with clinical and administrative staff to verify client insurance coverage and ensure accurate claim submission.
Maintain detailed and confidential client account records in compliance with HIPAA and agency standards.
Maintain up-to-date knowledge of billing regulations, payer policies, and coding updates.
Monitor outstanding balances and follow up with clients and payers as needed to ensure timely payment.
Collaborate with providers, front office staff, and other departments to resolve billing discrepancies.
Support a positive client experience by providing responsive, respectful, and solution-oriented service.
Assist in preparing client statements and responding to billing inquiries.
Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.

QUALIFICATIONS Education and Experience

Certified Professional Coder certification is strongly preferred.

Associate's Degree in Accounting, Business Management, Healthcare Management, or a related field required.

Bachelor's degree preferred. Equivalent experience may be considered in lieu of formal education.

Minimum of 2-3 years of experience in medical or behavioral health billing, patient accounts or healthcare revenue management.

Knowledge, Skills & Abilities :

Excellent interpersonal, communication, and problem-solving skills.

Ability to work independently and handle confidential information with discretion.

Must have good typing, data entry and mathematical skills.

Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.

Strong computer skills, especially with electronic medical records, Outlook, Word, Excel, PowerPoint, and web-based health information systems.

Competencies :

Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one.

Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively.

Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways

Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities

Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)

Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines.

Expectation Based on Agency Values :

Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision.

Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. ( Anava )

Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. ( Chevrutah )

Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. ( Eimun )

Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. ( B’Tselem Elohim )

WORKING CONDITIONS

Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services.

Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100 / $300k.

Flexible hours including days and some evenings and / or weekends.

PHYSICAL REQUIREMENTS

Physical activities and efforts required working in an office environment.

Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents.

Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person.

Mobility sufficient to conduct regular duties within a normal office environment and community.

COMPENSATION & BENEFITS

Competitive salary of $29 - $32 per hour, commensurate with experience and qualifications.

Health, Dental, and Vision insurance.

Accrued Paid Time Off (PTO) of 4+ weeks.

401k retirement plan with agency contribution of 4%.

13+ observed holidays annually.

Reduced full-time work week of 35 hours and early close on Fridays.

The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities.

Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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