serp_jobs.error_messages.no_longer_accepting

Intake Department Supervisor

Oakland Community Health NetworkTroy, MI, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Job Summary

The Intake Supervisor is responsible for supervision of assessment, referral, and admission activities within the Intake team.

Essential Functions

Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching.
Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day-service / walk-in’s.
Monitors and evaluates the intake and assessment services provided- adjusts accordingly.
Responsible for problem solving any immediate needs for the people we serve or their family members.
Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.

Provide direct care via intake services, including insurance verification and prior / authorization, as needed.

Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices.

Drafts policies, procedures and work plans for Intake Department in accordance with the MDHHS CMHSP contract and Access standards.

Additional duties as assigned.

Job Requirements and Qualifications

Education :

Possess a Master’s degree from an accredited college or university with a major in Social Work or Counseling Hold (full or limited) licensure as a Licensed Master of Social Work (LMSW) or Licensed Professional Counselor (LPC) from the State of Michigan.

Have had at least three (3) years of full-time casework, therapy, or assessment experience including 2 years in a leadership or supervisory role.

Bilingual in Spanish desirable

Experience Requirements :

Minimum of five (5) years’ experience in the behavioral health field.

Minimum of two (2) years’ experience in the substance use disorder field.

Minimum of five (5) years’ experience working with a community mental health.

Minimum of one (1) year supervisory experience in areas such as community mental health and substance use disorder delivery / program preferred.

Job Specific Competencies / Skills :

Act as a subject matter expert and secondary super user for the EHR, state systems (e.g., MiLogin, CHAMPS) and 3rd party payor (BCBS, United, Aetna...) portals.

Support selection and onboarding of subordinate staff

Determine staff training gaps and assign training modules

Support Credentialing / HR and Billing teams in ensuring staff licensure and services provided will result in paid claims.

Ensure compliance with all current and emerging regulations

Ability to create reliable and valid Intake workflows and monitoring of workflow compliance

Lead staff documentation audits appropriately addressing non-compliance

Ensure 100% accuracy of authorization submissions

Able to meet and support subordinate staff in meeting daily / weekly productivity goals

Effectively coordinate with internal billing, PIHP, MDHHS, 1st and 3rd party insurers and PCE regarding initial and subsequent coding, claims submissions, error revisions, and payment remittance

Effectively communicate with direct services staff regarding documentation accuracy and timeliness

Staff management and delegation

Knowledge Requirements :

Knowledge of public mental health service delivery lines and systems.

Knowledge of substance use, mental health, children, and intellectual / developmental disability provider network, and how to access additional community services.

Knowledge and understanding of admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care.

Knowledge of DSM-IV TR and ICD-10 / HCPC criteria.

Knowledge of Michigan Mental Health Code.

Knowledge of Children’s SED Waiver requirements.

Knowledge of LOCUS, MichiCANS, CAFAS and ASAM PPC and cut-off’s.

Knowledge of substantial functional limitations.

Supervisory Competencies / Skills :

Ability to work collaboratively and create a team environment that resolves problems and implements solutions in a manner that fosters continuous improvement.

Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.

Assures adequate orientation for new employees.

Ability to provide developmental opportunities for future succession planning and skill enhancement.

Supervision with staff that includes monitoring and discussing data as well as monitoring, preventing and addressing secondary trauma.

Actively participate in the professional development of all subordinates through the Performance Management process, assuring that all performance appraisals are completed on time.

Ability to respond appropriately to crisis situations.

Competencies / Skills :

Strong – positive interpersonal, communication and customer service skills, demonstrated via direct, telephone, in writing and virtual (telehealth and meeting) interactions.

Be able to articulate a complex service system while establishing positive rapport with individuals in need.

Create a welcoming environment that demonstrates empathy and non-judgment.

Demonstrate a high level of proficiency with Microsoft products, electronic health records (PCE preferably), CHAMPS, MHWIN, database, and other relevant software programs.

Demonstrate an ability to handle a high volume of relatively complex assignments accurately and timely.

Demonstrate organizational skills needed to establish department policies, procedures, plans and workflows and maintain files and records.

Understanding of Recipient Rights, Conflict-Free and Self-Determination policies, trauma informed principles, Motivational Interviewing concepts.

Ability to use basic intervention skills.

Oakland Community Health Network’s Core Competencies :

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity / Building Trust)

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, etc.) :

Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

Must be available for meetings and events which may occur outside of standard office hours, including weekends.

Work performed primarily in an office environment in Pontiac, MI.

Hybrid (onsite / remote) work schedule available based on operational needs.

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

serp_jobs.job_alerts.create_a_job

Department Supervisor • Troy, MI, US

Job_description.internal_linking.related_jobs

serp_jobs.job_card.promoted

DC Supervisor - Order Processing

O'Reilly AutomotiveBelleville, MI, US

serp_jobs.job_card.full_time

Distribution Center Belleville, MI.Responsible for directing the day-to-day outbound operations of the order processing department within a distribution center. Oversee all aspects of the order proc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Tax Expert

IntuitLapeer, MI, United States

serp_jobs.job_card.full_time

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Full Time Store Processing Supervisor

The Salvation Army USA Central TerritoryWashington, MI, United States

serp_jobs.job_card.full_time

The Salvation Army is an international movement and part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Drive with DoorDash - Receive 100% of Customer Tips

DoorDashGoodells, MI, United States

serp_jobs.job_card.full_time +1

Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Full Time - Store Processing Supervisor / Dock Supervisor

The Salvation Army USA Central TerritoryLivonia, MI, United States

serp_jobs.job_card.full_time +1

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its ministry is motivated by the love of God. Jesus Christ and to meet human needs in His name...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Full Time Store Production Supervisor(Dock)

The Salvation Army USA Central TerritorySt. Clair Shores, MI, United States

serp_jobs.job_card.full_time

serp_jobs.job_card.promoted

Intake Assessment Clerk

The Salvation Army USA Central TerritoryDetroit, MI, United States

serp_jobs.job_card.full_time

The Intake Assessment Clerk plays are critical role in managing the intake process for new clients, ensuring a seamless and efficient admission experience. This position involves coordinating variou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

IntuitLapeer, MI, United States

serp_jobs.job_card.full_time

serp_jobs.job_card.promoted

Department Supervisor

Home Depot (Retail)Lake Orion, MI, US

serp_jobs.job_card.full_time

Department Supervisor | Home Depot.Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Drive with DoorDash - Onboarding / Onboard

DoorDashGoodells, MI, United States

serp_jobs.job_card.full_time +1

serp_jobs.job_card.promoted

Full-Time Store Processing Supervisor

The Salvation Army USA Central TerritoryLivonia, MI, United States

serp_jobs.job_card.full_time

serp_jobs.job_card.promoted

Unit Supervisor

Ford Motor CompanyWayne, MI, US

serp_jobs.job_card.full_time

We are the movers of the world and the makers of the future.We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Full-Time Processing Supervisor

The Salvation Army USA Central TerritoryWhite Lake, MI, United States

serp_jobs.job_card.full_time

serp_jobs.job_card.promoted
serp_jobs.job_card.new