Performance Improvement Specialist

Join the City of Pharr as a Full-Time Performance Improvement Specialist and become a key player in enhancing organizational efficiency and effectiveness. This exciting opportunity allows you to work onsite in the vibrant city of Pharr, TX, where you will collaborate with dedicated professionals committed to continuous improvement. You will spearhead innovative strategies that directly impact service delivery and customer satisfaction, aligning with our core values of problem solving and customer-centricity. With a competitive salary of $55,000.00 , this position offers the chance to make a real difference in your community while fostering your career in a dynamic and forward-thinking environment.

You can enjoy great benefits such as Medical, Dental, Vision, and Paid Time Off. Embrace the challenge of driving performance excellence and join us in shaping the future of municipal services.

What would you do as a Performance Improvement Specialist

The Performance Improvement Specialist at the City of Pharr plays a pivotal role in driving citywide initiatives aimed at enhancing organizational effectiveness, operational efficiency, and service quality. This multifaceted position involves facilitating process improvement initiatives and conducting thorough organizational analyses to identify areas for growth. The specialist will administer surveys and support data-driven decision-making to ensure that strategies align with community needs.

Additionally, the role encompasses developing training programs, coordinating cross-functional projects, and providing actionable insights that optimize municipal programs and services. As part of a dynamic team, you will contribute to meaningful improvements that directly benefit the Pharr community.

What you need to be successful

To excel as a Performance Improvement Specialist in the City of Pharr, candidates must possess a robust knowledge of performance management principles, including goal setting, KPIs, benchmarking, and improvement strategies. Success in this role requires the ability to collect, analyze, and interpret data to identify trends, root causes, and improvement opportunities, translating insights into actionable solutions. Familiarity with performance management frameworks and process improvement tools is essential, along with proactive identification of opportunities for enhancement. The candidate should be adept at managing multiple priorities, adapting to changing circumstances, and driving organizational change. Excellent written and verbal communication skills are crucial for presenting complex information clearly and building effective relationships across all levels of the organization.

Proficiency in Microsoft Office Suite is necessary, while experience with data visualization software such as Power BI or Tableau is preferred. A commitment to collaboration, adaptability, and fostering innovation is key to advancing excellence in public service.

Knowledge and skills required for the position are :

• Knowledge of performance management principles including goal setting, KPIs, benchmarking, and improvement strategies.
• Ability to collect, analyze, and interpret data to identify trends, root causes, and improvement opportunities.
• Skilled in translating insights into actionable solutions.
• Knowledge of performance management frameworks, benchmarking, and process improvement tools.
• Proactive identifying opportunities for improvement.
• Excellent written and verbal communication skills with the ability to present complex information clearly.
• Effective at building relationships and working across all levels of the organization.
• Proficiency in Microsoft Office Suite.
• Ability to ensure accuracy in analysis and reporting while prioritizing tasks to meet deadlines.
• Collaborative, adaptable, and committed to fostering innovation and excellence in public service.

Make your move

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Job Posted by ApplicantPro