Rep, CRO Mobile Examiner - (P / T) - ExamOne / Flagstaff, AZ area

Overview

Rep, CRO Mobile Examiner - (P / T) - ExamOne / Flagstaff, AZ area at Quest Diagnostics. Primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, performing all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in center exams and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
• Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner's Manual and departmental policies, protocols and procedures (including Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Phlebotomy logs and keeps error rate to 3% or less.
• Confirms exams with clients day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24 hour timeframe.
• Submits accurate time and travel logs as directed by management and on time; submits accurate expense forms when applicable.
• Properly clock in and out for work assignments and provide travel logs when applicable.
• Adheres to grooming, dress code and lab coat policies; wears company ID at all times; maintains a neat appearance.
• Answers the telephone professionally and communicates with customers, agents, applicants, coworkers and the general public; resolves problems with appropriate escalation.
• Remains polite and courteous at all times; participates in teams and special projects as asked.
• Assists with SOP implementation for examiner services and acts as mentor and resource for new employees as directed.
• Flexible travel (up to 25 mile radius) and flexible work hours with availability in Examview; covers other duties and assists with inventory and supply management as needed.
• Performs other department-related clerical duties as assigned and may answer phones / dispatch calls when required.
• Supports compliance with EHS & QA requirements and SOPs; communicates issues to Manager or Supervisor.

Qualifications

Physical And Mental Requirements

Education, Licenses & Certifications

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status. We do not accept unsolicited resumes from agencies.

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