Customer Feedback Engineer

Job Description

Job Description

Company Overview :

Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life.

Position Overview :

This position reports to the Lead Quality Systems Engineer and plays a crucial role in managing and facilitating feedback processes within an organization. The role contributes to the continuous improvement of processes, products, and services within an organization.

Responsibilities :

• Manage the complaint handling process, from intake to resolution.
• Analyzing and categorizing feedback to identify patterns, trends, and common themes.
• Setting up and managing channels through which feedback can be submitted
• Review documentation for compliance and Good Documentation Practices
• Participate in product evaluations associated with field complaints.
• Ensure timely closure of complaints and maintain complete complaint documentation files.
• Facilitating prompt responses to feedback, especially when immediate action or acknowledgment is required
• Work with product-specific Quality Engineer to collect data and document investigation, and initiate Corrective Actions when required
• Sharing feedback with relevant departments, teams, or individuals who can address specific issues or identify improvements
• Creating regular reports summarizing feedback data, insights, and any actions taken or planned in response to the feedback
• Track the progress of changes or improvements made in response to feedback and ensure that they are effectively implemented.
• Assist with post-market surveillance activities, including planning, data collection, trend analysis, and risk assessments.
• Work closely with cross-functional teams to evaluate field performance and identify areas for product improvements.

Qualifications and Skills :

Education : H.S. Diploma or GED

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