Technical Support Specialist (Fort Myers, FL)

Job Title :

Technical Support Specialist

Company Overview :

Sentier is a company focused on bringing transformative solutions to veterinary professionals and their teams. We bring innovative, state-of-the-art solutions that allow our clients to monitor any patient, anywhere and at any time - from admission to discharge. We are committed to building a world where the entire veterinary care life cycle is covered, making monitoring and data transfer seamless. Our veterinary monitors are used worldwide, from birds to bears in clinics, zoos, wildlife facilities and the wild. Sentier is a proud member of the Mark Anderson Companies, Inc.

Job Summary : In this role, you will provide technical assistance and support to end-users, resolving monitoring issues promptly and effectively. You will be the first point of contact for technical support within the organization. To be successful in this role, you should be a confident decision-maker, self-starter, and able to work with minimal direction.

Responsibilities and Duties :

• Technical Support – Capable of learning technical products to provide phone and email technical support to customers and provide initial diagnosis for repair of customer units.
• Applications Support – Skilled in (or able to learn) typical operations of a veterinary clinic to coach current and potential customers on the value of our products to their facilities.
• Customer Support –Process credit card payments accurately for customer orders. Enter customer orders precisely into the order management system, monitor their status, and resolve any delivery issues that come up.
• Safety- Be able to work in a safe manner and follow safe work practices and policies.
• Help ensure co-workers are working safely and following safety requirements.
• Performs miscellaneous job duties as assigned.

Knowledge and Skills :

Strong math and technical skills

Ability to manage multiple concurrent tasks and projects

Must have excellent interpersonal, customer service, communication, team-building and problem-solving skills

Excellent and verbal and written communication skills

Excellent time management skills with a proven ability to meet deadlines.

Confident, articulate, and professional speaking abilities

Ability to compile information and make thoughtful decisions on behalf of the business

Excellent organizational skills and attention to detail

Education and Experience Requirements :

Strong verbal and written communication skills required.

Proficient with Microsoft applications including Word, Excel and Outlook

Experience with cloud-based applications a plus (ie : SOS Inventory; Shipstation; Pipelinedeals; Zendesk; Google Docs / Sheets; Dropbox)

Motivated self-starter and ability to work with minimal direction; high-degree of initiative and self-motivation in identifying and satisfying unmet needs

Demonstrated ability and success working with minimal supervision, including flexibility to changing priorities in a proactive and self-motivated manner

Familiarity with veterinary clinic operations or willingness to learn about them. If you're willing to learn, we're willing to teach.

Veterinary certification is a plus (ie : CVT or equivalent).

Bilingual (English / Spanish or other languages) is a plus.

Physical Requirements :

Ability to stand, walk, bend, climb ladders, squat and stretch for a prolonged period of time.

Ability to lift and carry up to 30 pounds and push and / or pull at times

Mark Anderson Companies (MAC) is an Equal Opportunity Employer

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Work Location : Hybrid remote in Fort Myers, FL 33901

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