Infrastructure Support Engineer

Job Description

Job Description

Role

The Infrastructure Support Engineer is responsible for monitoring, securing, and maintaining Bill360's internal IT infrastructure and cloud environment. This role emphasizes cybersecurity operations - including SIEM, incident response, endpoint protection, and network defense - while also contributing to server operations, Microsoft 365 administration, SaaS platform support, and hands-on IT operations. The position ensures the confidentiality, integrity, and availability of systems while supporting business growth and compliance requirements.

Who are we? An Introduction

Bill360, Inc. is a fast-growing financial technology company, developing cloud-native software that automates critical financial processes. At Bill360, you'll be working in a collaborative environment alongside fintech experts who are passionate and innovative. We embrace challenge and foster creativity within a culture that helps you develop as a person and a professional. Our leadership team believes in an open-door policy and full transparency, hosting monthly town hall meetings. Bill360 doesn't just offer you a job, we offer you a chance to learn, grow, and create a career you can be proud of.

Please note, this is an onsite opportunity in Tampa, you must be local to Tampa to be considered.

Essential Responsibilities

IT Infrastructure & Server & SaaS Operations

• Administer and support on-premises infrastructure including Windows / Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware, Hyper-V, ProxMox).
• Perform system patching, performance tuning, and troubleshooting to maintain high availability.
• Support and maintain SaaS platforms used for day-to-day business operations, ensuring secure access, availability, and performance.
• Collaborate across teams to ensure SaaS platforms are configured and managed in alignment with business and security requirements.
• Document incidents, changes, and operational procedures for both on-premises and SaaS environments.

M365 & Cloud Administration

Networking & Operational Support

Cybersecurity Operations

Qualifications (Required Minimum Knowledge, Skills & Abilities)