Workforce Management Associate ManagerVirtualVocations • Amarillo, Texas, United States
Workforce Management Associate Manager
VirtualVocations • Amarillo, Texas, United States
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A company is looking for a Workforce Management Associate Manager.
Key Responsibilities
Influences others through subject matter expertise and provides performance feedback
Communicates call volume fluctuations and staffing models to support service levels
Creates and maintains accurate volume forecasting models at regular intervals
Required Qualifications
Experience in staffing and forecasting models
Understanding of professional discipline principles and their application
Ability to provide analysis and thought leadership around call and cost optimization
Experience in leading teams, particularly in a cross-cultural environment
Familiarity with Verint and AWS for project management and administration
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Manager Workforce • Amarillo, Texas, United States
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