Federal Technical Support Engineer

A company is looking for a Technical Support Engineer - Federal.

Key Responsibilities

Provide Tier-2 / Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions

Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues

Serve as a technical liaison between federal customers and engineering teams

Required Qualifications

U.S. Citizenship required (ability to obtain a federal security clearance preferred)

5+ years in technical support, TAC, or network / security engineering roles

Strong expertise in networking (TCP / IP, BGP, OSPF, MPLS, VPNs) and security (Firewalls, IPS / IDS, Zero Trust)

Experience supporting federal government customers or regulated environments strongly preferred

Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus