Warranty Administrator

A client of Insight Global is searching for a Warranty Administrator, this person will be responsible for managing incoming warranty claims submitted through a digital portal by 83 airline customers. They will review each claim to determine its root cause, identifying whether the issue stems from manufacturing defects, workmanship problems, normal wear and tear, or known recurring concerns. The role involves close coordination with the repair team to decide whether the item should be repaired in-house or escalated to a vendor for resolution. Throughout the process, the candidate will meticulously track claims and outcomes in Excel, maintaining accurate records and ensuring all data is transformed into digestible, actionable insights for presentation to senior leadership. Strong analytical skills and the ability to communicate effectively across teams are key to success in this position.

Qualifications Needed :

• Either a Bachelor's degree with a minimum of 3 years of relevant warranty analysis experience OR a High school diploma with at least 8 years of industry experience
• Demonstrated experience adjudicating warranty claims in a manufacturing setting (aerospace, aviation, or industrial preferred)
• Ability to manage high-volume processing—approximately 400 warranty claims per month
• Skilled in reviewing claims via online portals and identifying vendor warranty needs
• Advanced knowledge of Microsoft Excel, including data entry and transformation of raw data into actionable insights
• Comfortable interfacing with multiple business units such as repair shops, finance teams, and senior leadership
• Able to work in Middle River, MD

If you feel you are a good fit for this role, please apply!