Night Audit - The Westin

Night Auditor

The Night Auditor assists the Front Office Management in promoting guest satisfaction through unequaled service levels as part of the Front Office team. This will primarily be a 3rd shift position.

Responsibilities

• Prompt and efficient completion of Front Office Duties (i.e. check-in, check-out, telephone services, recording of guest requests / complaints). Preparation of reports for night audit and ensuring that the Front Desk is covered at all times. Ensures all activities on property overnight are monitored and addressed properly.
• Follows established procedures in accordance with policy i.e. proper public relations techniques are utilized, guests are cared for both professionally and in a warm and comforting manner, as well as verifying proper identification and credit are established for all transactions.
• Demonstrates an understanding for exceptional customer service exemplified by regularly exceeding the expectations of owners, guests and associates. Caring for guests by addressing their complaints.
• Complete guest financial transactions, act as general cashier for guest, complete drops and responsible for drawer accuracy.
• Displays full awareness of current status of the Resort and ensures smooth transition from shift to shift.
• Work in a cooperative and friendly manner with fellow employees, set a positive example.
• Provide the highest level of guest service to the hotel's clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement the hotels safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following companys OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Assist person(s) with a disability.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Qualifications