Housekeeping Coordinator

Job Overview

Provide clerical / secretarial and administrative support for the Housekeeping department, including dictation, typing computer input, filing tracing answering telephones, print reports, payroll, maintaining employee files and departmental records / log.

Responsibilities

Maintain knowledge of :

• All hotel services / features and hours of operation.
• All guestroom layouts, bed types, decor appointments, amenities, location numbers / names.
• Housekeeping services available for guests.
• Available laundry / dry cleaning services and hours of operation.

Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

Maintain complete knowledge in the use of all office equipment, computer and manual systems.

Access all functions of computer according to specifications.

Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.

Complete supply requisitions and submit to Manager; stock office supplies upon receipt.

Print designated reports and distribute accordingly.

Update room status report in accordance with departmental procedures.

Contact managers to resolve discrepant rooms.

Monitor and track status of out of order rooms; update accordingly.

Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.

Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.

Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.

Document all guest requests for Housekeeping items / services and assign to respective personnel / departments for completion. Follow up on guest satisfaction.

Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.

Establish and maintain filing procedures.

Retrieve and distribute departmental mail.

Type correspondence and reports as assigned.

Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.

Prepare employee daily / weekly payroll and submit to manager.

Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.

Promote positive relation with guests and employees.

Document pertinent information in departmental logbook.

Review status of incomplete work and follow up action with manager before leaving.

Successful completion of the training / certification process.

Qualifications

Education / Formal Training

High school graduate.

Experience

Previous secretarial experience.

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Salary

USD $20.00 - USD $22.50 / Hr.