Service Desk Analyst
HeadsbaseWoonsocket, RI, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description2-4 years of experience in Service Desk. Excellent problem-solving and analytical skills. Comprehensive knowledge of computer systems and experience troubleshooting hardware and software. The ability to break down technological processes and deliver clear, step-by-step instructions. Patient, friendly demeanour with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service. Passion for problem-solving and customer service. Tech savvy, with experience working in a tech-related field. Ability to diagnose and resolve a variety of technical issues. Team-oriented mindset with an openness to constructive feedback. Eagerness to learn new technologies and systems. Experience working as an IT help desk technician or in a similar customer support role. Entry level Contract Information Technology Staffing and Recruiting
Responsibilities
- Respond to tech inquiries via email, online chats, phone, or in person. Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Skills and qualifications
Preferred qualifications
Seniority level
Employment type
Job function
Industries
J-18808-Ljbffr
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Service Desk Analyst • Woonsocket, RI, US
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