Senior Quality Assurance Coordinator

Job Title

Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs / Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met.

Provide impeccable customer service

Support other workgroups such as but not limited to entry processing and cage functions.

Assess appropriate level of duties / taxes payable to CBP with special emphasis on high risk, high level and a value over $250,000.

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Solicit and maintain all customs compliance documentation with customers.

Must be able to handle confidential and / or sensitive information.

Work closely with other internal staff, departments, customers and government agencies to deliver high level of service to customers.

Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.

Review and corrects ABI errors and census warnings.

Ensure all government and organizational policies are followed.

Conduct random reviews of customs documents, party profiles, and company procedures within the company for accuracy and to ensure compliance.

Follow up on Customs matters and resolve problems.

Create a referral to document the corrections to ensure education and compliance to reduce future errors.

Able to work on a team

Performs other duties as assigned

Paid Training Provided

HS Diploma or GED required.

3 years of business or customer service experience preferred.

12 months of QA experience required.

CCS and / or Brokers license preferred.

Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Excellent communication skills, verbal and written

Organizational Skills

Inter-personal skills

Problem solving Skills

Handle high volume of work

Handle time sensitive work

Ability to work independently with minimum supervision

Detail orientated

Able to work on a team

Preferred Qualifications : Monday Friday 7 : 00am 3 : 30 pm Hybrid

Pay Transparency : Pay : $14.45 - $22.87 USD hourly

Additional Details : Internal candidates, please upload your current / updated resume.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.