IT Support Specialist

Job Details

Location : On-site - 5days-Vienna, VA

Job Type : Full Time

Department : IT / Corporate

Salary Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, education, certifications, and competencies that align with the specified role . The pay range for this position is : $75,000-$90,000.

Who we are

Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors.

Horizon's culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.

Who we are looking for

We are seeking a detail-oriented and technically skilled IT Support Specialist to join our growing team. This role calls for a dedicated professional with experience in end-user support in an Office 365 environment, IT systems management, and the advancement of organizational cybersecurity posture. The ideal candidate will demonstrate a proactive approach to technology, an ability to communicate effectively across departments, and a passion for maintaining operational excellence in a rapidly evolving digital landscape.

Key Responsibilities

• End-User Support : Serve as the first point of contact for technical assistance, troubleshooting hardware and software issues, and ensuring timely resolution for staff across all departments.
• IT Systems Management : Support the management of end user IT equipment and related inventory. Conduct the installation, configuration, and maintenance of computers, servers, networks, and related infrastructure to ensure optimal performance and security.
• Security Monitoring : Regularly monitor systems for vulnerabilities, and respond promptly to security incidents, escalating as necessary and documenting all actions taken.
• Documentation and Reporting : Maintain detailed and accurate records of technical procedures, incidents, configurations, and compliance activities. Prepare reports for management and auditors as required.
• User Training : Educate employees about cybersecurity best practices.
• Policy Enforcement : Ensure the consistent application of IT and cybersecurity policies, including access controls, password management, and system updates.

Required Qualifications

Preferred Attributes

Core Competencies

Day-to-Day Activities

Why you will love working with us / Perks

Horizon is an Equal Employment Opportunity employer, and it is our policy to consider allapplicants for employment. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, or nationalorigin.

EOE / M / F / Vet / Disabled

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