Director, NPS Internal Communications

Internal Communications Strategy Lead

Lead and execute the internal communications strategy for the Novartis Patient Support Function, driving employee engagement, strategic messaging, and organizational alignment. Serve as a trusted advisor to the Chief Patient Experience Officer and NPS Leadership Team, shaping impactful communications that foster connection, clarity, and a shared sense of purpose across the organization.

Key Responsibilities :

• Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team. Represent communications as an extended member of the NPS Leadership Team.
• Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose.
• Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment.
• Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience.
• Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization. Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required.
• Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis's patient-centric reputation.
• Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications.
• Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards.
• Manage internal communications budget with a focus on strategic investment and maximizing agency ROI.

Essential Requirements :

Education : BA / BS required, advanced degree a plus

Experience : 10+ years of experience in communications or related discipline, with a healthcare and / or pharmaceutical background

Development and implementation of integrated communications plans, with a focus on internal communications

Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership

Change and organizational communications experience

Event management experience

Salary Range : $152,600.00 - $283,400.00

Skills Desired : Affiliate Marketing, Communication Medium, Corporate Communication, Creativity, Curiosity, Employee Engagement, Internal Communications (IC), Interviewing Skills, Marketing, Media Relations, Public Affairs, Social Media, Strategic Communications