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PT Operations : LESET

PT Operations : LESET

LeapNew York City, NY, US
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About the Brand :

  • LESET is a ready-to-wear collection that reimagines the forever wardrobe for the modern woman.

Founded in late 2019 by Lili Chemla, LESET is designed with a modular approach :

  • A perfect system of mix and match sets, elevated basics, and seasonal hero pieces.
  • Every piece proposes a fresh, day-to-night versatility while embodying a signature elegance, ease, and comfort.
  • LESET is distinctly organized by fabric set, so that wardrobe building is simple, intuitive, and cohesive.
  • Made in Los Angeles, CA.

    • About the Role :

  • We are committed to finding exceptional talent to represent our boutique on Bleecker st.
  • We’re looking for a detail-oriented and customer-focused Part-Time Operations Associate to support both the front and back of house operations in our retail store.
  • This role is ideal for someone who takes pride in a well-run, visually appealing space and understands that a seamless store experience begins behind the scenes.
  • You’ll play a critical role in ensuring the store runs smoothly day-to-day.
  • This includes maintaining inventory accuracy, supporting merchandise flow, replenishing product on the sales floor, and helping to keep the stockroom organized and efficient.
  • From processing shipments and labeling product to participating in inventory counts and executing markdowns, you’ll help ensure every item is easy to find and shop-ready.
  • In addition to operational responsibilities, you’ll support customers on the floor as needed—locating items, answering questions, and creating a positive shopping experience by assisting with fitting rooms and product inquiries.
  • You’ll also help maintain the overall cleanliness and organization of the sales floor and back of house to ensure the space reflects the brand’s standards.
  • As part of the Leap platform, you may occasionally support other brand locations with store openings, events, or coverage as needed.
  • Familiarity with tools like Shopify, Endear, Slack, and Google Workspace is a plus.
  • If you enjoy working collaboratively, have strong attention to detail, and are passionate about creating a seamless customer journey through operational excellence, we’d love to meet you.

    • Position Qualifications :

  • Experience : Proven background in retail operations, with hands-on experience in back-of-house functions including stock management, inventory processing, and replenishment.
  • Demonstrated success in premium customer service and brand representation within high-touch, client-focused environments.  Familiarity with visual merchandising standards and a strong understanding of store presentation best practices.

    • Availability :

  • Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.

    • Physical Requirements :

  • Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands.

    • Minimum Age :

  • Must be at least 18 years old to align with company standards.

    • Hourly Pay Range :

  • $19 / hr to $23 / hr.
  • Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

    • Interpersonal Skills :

  • Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.

    • Adaptable & Entrepreneurial :

  • Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.

    • Collaborative Team Player :

  • Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.

    • Strong Communicator :

  • Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.

    • Professional & Reliable :

  • Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.

    • Brand Champion & Product Expert :

  • Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.

    • Detail-Oriented & Efficient :

  • Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

    • Key Performance Indicators (KPI’s) :

  • Sales Performance : Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
  • Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.

    • Task Management :

  • Demonstrate efficiency and reliability in completing tasks accurately and on time.

    • About Leap :

  • The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
  • We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others.
  • To hear more about our platform directly from our CEO, click here !

    • Leap Perks :

  • Bonus Eligible Medical, Dental & Vision benefits (must average 32+ hours a week) AllOne Health - Employee Assistance Programs 401K Accrued PTO : Part-Time hourly employees can accrue based on local laws Employee discount + wardrobe allotment for participating Leap brands In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team.
  • Our differences make our organization special and are paramount to our culture.
  • Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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