IT Business Process Analyst II
Location : King Of Prussia, PA, US, 19406
Workplace Environment : Hybrid
Company : AmeriGas Propane, Inc.
Job Summary (Purpose)
The Business Process Analyst II position is responsible for the support and improvement of the key IT / Business processes within the area of focus for the AmeriGas Business. This position provides technical and functional expertise in the areas of defining business requirements for improvements, project management of new initiatives and support for these new initiatives. The role will primarily support Field Operations, Service, Fleet, and Safety, with a concentrated focus on Fleet and Safety operations.
Duties and Responsibilities
- Works directly with business groups to define new areas of improvement and prioritize process enhancements
- Participates in design reviews and develops recommendations for improving relevant software tools to meet company needs
- Performs thorough root cause analysis to identify and solve complex business problems
- Develops business process maps and translates functional requirements for Technology center teams or contractors
- Provides project management leadership to ensure new initiatives are delivered as promised
- Serves as the IT Single Point of Contact for designated business units
- Conducts financial analysis including budget reviews and expense tracking to support business decision-making
- Delivers data-driven insights to identify process efficiency opportunities
Knowledge, Skills and Abilities
Strong IT business analyst experience with demonstrated ability to quickly analyze business requirements and translate them into technical solutionsProject management experience with ability to plan, execute, and monitor initiativesExcellent analytical and problem-solving skills with proven ability to conduct thorough root cause analysesFinancial acumen to review budgets, analyze expenses, and provide meaningful financial insightsGreat attitude that consistently demonstrates a can do approachStrong relationship-building skills within both business and IT departmentsExcellent organizational skills, with ability to meet objectives and deadlinesAdvanced proficiency with Microsoft Excel and data analysis toolsAbility to assess issues methodically and develop practical solutionsEducation and Experience Required
Bachelor's degree, preferably in Business, IT, Finance, or related field4-6 years of process improvement or related experienceDemonstrated IT business analyst experienceProject management experience, preferably with formal methodology trainingFinancial analysis background with budget management experienceKey contributor on at least one significant system initiative that delivered substantial business valuePrevious experience with an organization that has strong field operations presenceExcellent written and verbal communication skills with ability to translate complex technical concepts for non-technical stakeholdersStrong coordination, organizational, and time management skillsWorking conditions : Normal Valley Forge HQ office environment with some travel required