Technical Support Analyst (Credit Systems)

Overview

We're looking for a detail-driven problem solver to support internal users and technical systems. In this role, you'll triage and resolve issues, communicate clearly in writing and in person, and collaborate with help desk, systems, and software development teams. The ideal candidate thrives on complex technical problems, prioritizes effectively, and knows when to escalate issues. You are organized, personable, punctual, inquisitive, independent, and use AI tools thoughtfully to enhance—never replace—good troubleshooting.

Key Responsibilities

• Serve as a front-line point of contact for internal users via ticketing system, chat, email, and phone.
• Troubleshoot and resolve issues with a focus on identifying underlying root causes.
• Actively listen to users reporting incidents, documenting critical details and asking appropriate follow-up questions.
• Track and manage open issues using case management tools (e.g., Freshservice or equivalent).
• Prioritize incidents based on severity and business impact.
• Follow up with users promptly, ensuring excellent communication and customer service.
• Collaborate with systems, infrastructure, and software teams to resolve open issues.
• Escalate critical incidents to management when necessary.
• Create and maintain clear documentation such as user guides, knowledge base articles, and standard operating procedures.
• Partner with software development teams to relay user challenges and brainstorm potential improvements.
• Contribute to process improvements and help refine internal support workflows.
• Deliver exceptional customer service with an empathetic, patient, and solution-oriented approach.

Qualifications

Estimated Min Rate : $24.50

Estimated Max Rate : $35.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include :

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

Visit https : / / www.yoh.com / applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice : https : / / www.yoh.com / privacy

Company Description Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation's first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website : https : / / www.yoh.com /

J-18808-Ljbffr