Associate Accounts Receivable Rep

Associate Accounts Receivable Representative

ADP is hiring an Associate Accounts Receivable Representative. In this position, you'll join a team of rock-star professionals who are responsible for utilizing basic financial, business, and industry knowledge. You will ensure every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

Responsibilities :

• Handle warm transfers from client service associates to assist in resolving client billing requests or issues.
• Make outbound calls to clients to bring requests or billing issues to resolution.
• Meet or exceed phone metrics and SLAs.
• Perform assigned Invoices to Cash tasks and work cases accurately and within stipulated timeliness by partnering with business units and / or working with the client to understand and resolve routine requests.
• Analyze and research client requests that are more complex under the direction of a tenured associate.
• Provide World Class Service with each interaction to ensure client satisfaction and retention.
• Continuous support and timely response to Clients, Shared Services Teams, Service, Sales, and implementation for resolution of simple inquiries and escalations.
• Resolve simple AR Disputes.
• Participate in organizational initiatives including BPI and continuous improvement.
• Ability to prepare formatted data files and correspondence for distribution to clients.
• Works with Banks to resolve client payment issues.

Qualifications Required :