Director of Product Management, Rider & Driver AppsNew York, New York

Director Of Product Management, On-demand Transit, Mobile Apps

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint we've got huge goals.

As a Director Of Product Management at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of the mobility apps that Riders use multiple times a week, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. The role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.

What You'll Do :

• Lead product vision and strategy for the next-generation of the Rider app - one that scales up to larger geographic areas, supports complex multi-provider offerings and diverse personas.
• Create a delightful experience for the user from App signup to booking transit to taking a ride.
• Develop a scalable way to integrate real-time public transit and other data that augments the Build robust features that enable scaled set up for large services with varied policies on travel, payments, communications etc.
• Build an excellent communications platform for riders from sign up to bookings to reminders and do it all with an eye towards timeliness, relevance and cost.
• Bring "network thinking" to bear and reflect the perfect experience as the rider interacts with other personas such as caregivers, drivers and transit personnel.
• Build inclusively for all customers with Accessibility as a driving principle for each build.
• Ascertain value vs. cost of each requirement and help scope / descope requirements as needed.
• Drive a data-driven, inclusive and effective prioritization and scheduling process.
• Act as a focal point while working closely with all areas of the company as Software Development, QA, Project Management and Business teams - daily interaction at a deeply detailed level.

Who You Are :

Compensation and Benefits :

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission : to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become / already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.