Reality Based Group is hiring : Customer Experience Video Scout (Travel Required)

Do you have a keen eye for detail and a passion for customer experience? Are you comfortable on the road and enjoy exploring new places? Reality Based Group is looking for Video Scouts to join our team to become the eyes and ears behind exceptional customer experiences at industry-leading brands.

As a Video Scout with Reality Based Group, you will immerse yourself in the customer experience at some of the most renowned brands in their respective industries. Using a discreet hidden camera, you'll capture footage that provides invaluable insights to our clients. Your observations and feedback will play a crucial role in helping them improve their service offerings and deliver exceptional experiences.

Responsibilities :

• Travel independently to assigned locations, spending up to 2-3 weeks on the road per assignment.
• Follow detailed shop scenarios that simulate real-life customer experiences.
• Utilize a hidden camera (button camera and DVR) to capture discreet video footage of your interactions, ensuring compliance with local recording laws.
• Complete short surveys at the end of each evaluation, capturing key data points for further analysis.
• Communicate effectively with your dedicated Project Manager, staying updated on project requirements and receiving support throughout your assignment.

Qualifications :

Compensation :

Competitive per-assignment rate, based on project complexity and travel requirements.

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