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Senior Advisor, AI Enablement - Customer Service & Implementation

Senior Advisor, AI Enablement - Customer Service & Implementation

BmoChicago, IL, US
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AI Strategy And Change Manager

We're looking for a curious, driven, and collaborative individual to help accelerate the use of AI across our customer service and implementation organization. In this role, you'll lead initiatives that bring AI-powered solutions to lifeenhancing customer experiences, improving operational efficiency, and enabling smarter decision-making. You'll work closely with partners in Technology, Risk, Data Governance, and other teams to ensure solutions are well-designed, responsibly implemented, and aligned with our broader goals. This is a hands-on role for someone who enjoys solving complex problems, influencing outcomes, and shaping how AI is used in real-world service and implementation environments.

Key Responsibilities :

  • Lead the development and execution of AI initiatives that enhance service delivery, onboarding processes, and customer engagement.
  • Partner with Technology, Risk, Data Governance, and other stakeholders to ensure responsible and effective implementation of AI solutions.
  • Identify and prioritize opportunities for AI-driven automation, decision support, and personalization.
  • Guide teams through the adoption of new tools and practices, building readiness and capability for AI-enabled operations.
  • Stay abreast of emerging trends and technologies to inform strategy and maintain a competitive edge.

Qualifications :

  • Typically 7+ years of relevant experience and / or certification in related field of study or an equivalent combination of education and experience.
  • Possesses a deep understanding of and problem solving ability for issues within the business / group.
  • Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
  • Knowledge of business / group processes, procedures and controls - Expert.
  • Understanding of risk, regulatory and compliance requirements - Expert.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.

    • Salary : $102,000.00 - $190,000.00

    Pay Type : Salaried

    The above represents BMO Financial Group's pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

    BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

    BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

    BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

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