Manager PBX

Manager PBX

Do you want to work for a company that puts people first and inspires your best? At HGV, we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

The Manager PBX is accountable for leading, advising and coordinating all efforts of the PBX functions to ensure outstanding owner and guest services. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to Hilton values, always maintaining this behavior towards our guests and team members.

You are responsible for :

• Lead day to day operations. Determines and creates policies, procedures and manuals. Establishes objectives and goals for the team; plans, coordinates and handles workflow.
• Supervise progress and completion of work assignments by PBX or Front Desk personnel.
• Ensure Quality Assurance Standard of Hospitality are provided to all members, owners, and guests on property and / or via telephone.
• Receive guest requests and / or complaints and ensure proper actions are taken by communicating with Housekeeping, Engineering, Security, and any other department as needed, via telephone, e-mail, or in person.
• Conduct recruitment of candidates, hiring process, training, coaching, performance evaluations and corrective action process as needed for accountability and standards of the department.
• Supervise inventory and perform tasks of inventory control.
• Assists with weekly scheduling and biweekly payroll for team members.
• Maintain vital hard copies of any paperwork / emails of daily operations, as needed.
• Compute billing charges, assist in collecting payments, refunds and guest service recovery as needed.
• Complete projects as assigned by management in addition to projects identified by their own proactivity.
• Train and empower team to ensure productivity.
• Monitors, assigns & assists reports with yearly, quarterly & monthly goals.
• Perform quality assurance audit checklist per standards and ensures we are meeting all requirements by correcting deficiencies and evaluating direct report's performance.
• Investigates and resolves concerns and complaints with internal and external customers.
• Provides assistance and support; maintains a positive and professional working environment. Flexibility with schedule to cover shifts as needed.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs any and all other related duties as assigned or needed.

What Are We Looking For :

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

Why do team members like working for us :

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.