Service Manager

Service Manager Opportunity

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Manager.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Position Summary :

In accordance with management directives this position provides supervision to a diversified work force, including Murrysville Field Service and the Murrysville Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Primary Responsibilities :

This position may perform any combination of the following duties :

• Effectively manage service personnel, while fostering good union management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work related duties as assigned.

Skills / Knowledge / Qualifications :

Why Join the Cleveland Brothers Team :

About Us :

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.clevelandbrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.