Program Quality Assurance

Developmental Services, Inc. (DSI)

Job Description

POSITION TITLE : Program Quality Assurance

DIVISION : Programming

SUPERVISOR : Director, Programming

CLASSIFICATION : Non-Exempt

PURPOSE :

The purpose of this position is to ensure quality services and compliance with state and federal standards for all Adult Services. Implement overall agency quality improvement measures by providing technical, administrative, and specialist knowledge and skills using auditing and coaching measurement systems throughout Adult Services in order to provide safe and quality programs within the regulations set forth by licensing and funding agency standards.

KEY AREAS OF RESPONSIBILITY :

• Complete investigations of Abuse, Neglect, or Exploitation as assigned.
• Ensure investigations for Abuse, Neglect, and Exploitation are completed in a timely manner
• Submit completed investigation report to Director, Program Compliance and Community Living Management for review.
• Assist with corrective action following a survey or audit specific program areas when needed.
• Assist Director, Program Compliance, and Community Living management to complete corrective action as needed.
• Verify completion of corrective action items within one (1) month of initial audit.
• Assist in ensuring the group homes are prepared for external surveys or audits and know when surveys are scheduled.
• Perform random audits of client's files in the digital record systems.
• Perform audits for all programs, including on-site visits where applicable.
• Review audit findings with the Regional Assistant Director, Regional Program Director, Senior Director, and Vice President as needed.
• Assist programs with preparation for CARF, FSSA, and / or other audits. Ensure files are complete with required documentation.
• Display a team-oriented, cooperative attitude while maintaining a positive working relationship with co-workers, supervisory staff, and clients.
• Additional duties as requested.

ESSENTIAL JOB SKILLS :

REQUIREMENTS :

The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job. The immediate supervisor may elaborate on the above list if the duties come within the employee's realm of responsibility.