Service Support Analyst (troubleshooting computers, peripherals, and software applications, MS suite

NCFTCC-666894

Service Support Analyst required to provide technical and support services in the installation, configuration, operation, maintenance, and troubleshooting of computer hardware, software, and peripheral equipment for students, faculty, and staff.

REQUIRED / DESIRED SKILLS

• Superb problem-solving skills and experience troubleshooting computers, peripherals, and software applications. Required 2 Years
• Ability to effectively work with a wide variety of people. Required 2 Years
• Plan, organize, and prioritize work with a minimal amount of supervision. Required 2 Years
• Establish and maintain effective working relationships with those contacted in the course of work. Required 2 Years
• Communicate clearly and concisely, both orally and in writing. Required 2 Years
• Read, understand, and interpret hardware and software manuals and apply such information as appropriate. Required 2 Years
• Work independently or as part of a team if needed to resolve problems. Required 2 Years
• Recognize, research, and diagnose hardware and software problems and repair when possible. Required 2 Years
• Provide training in the use of computer, software, and peripheral equipment. Required 2 Years
• Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals. Required 2 Years
• Demonstrated expertise in Windows 10. Required 2 Years
• Proficient in working with end-users remotely. Required 2 Years
• Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access). Required 2 Years
• Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area. Required 2 Years

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