Human Resources / FMLA Specialist

Job Description

Job Description

Salary : $19-$20 p / h DOE

Human Resources / FMLA Specialist

Reports To : HR Manager

Work Environment : Business Office

Travel : Less than 5%

Job Summary :

The Human Resources & FMLA Specialist supports the HR department and FMLA team by performing administrative tasks, customer service functions, and special projects. This role ensures efficient operations, maintains accurate records, and provides superior service to employees, clients, and participants through in-person, phone, and written communication.

Duties / Responsibilities :

To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following :

• Maintain accurate and up-to-date HR and FMLA files, records, and documentation.
• Perform periodic audits to ensure required documents are collected and filed appropriately.
• Answer frequently asked questions from applicants, employees, and FMLA participants; escalate complex inquiries as needed.
• Handle escalated leave of absence concerns from participants, employers, and agents.
• Track intermittent and consecutive leaves using AbsenceSoft and Salesforce.
• Make appropriate notations and complete assigned software tasks daily.
• Assist with payroll functions, including processing and resolving errors.
• Act as liaison with external benefits providers and vendors.
• Conduct or assist with new hire orientation.
• Support planning and execution of HR events (benefits enrollment, employee recognition, holiday parties, etc.).
• Provide clerical support to the HR and FMLA teams.
• Escalate client concerns to the FMLA Lead for review and resolution.
• Use available resources to develop relevant knowledge and skills.
• Perform other duties as assigned.

Minimum Requirements :

Knowledge, Skills, and Abilities :

To perform this job successfully, the individual must demonstrate the knowledge, skills, and abilities required to perform the job. This includes but is not limited to the following :

Education and Experience :

Physical Requirements :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.