Director of Residential Operations

Director of Residential Operations

The Director of Residential Operations, reporting to the Assistant Vice President for Residential & Community Living, is responsible for bringing a strategic, relational, and coordinated approach to the planning, management, and oversight of Brown University's undergraduate residential facilities (encompassing 2.1 million square feet, housing over 5,400 academic-year residents with $1.8M budget) and relevant processes and technologies. Includes oversight and responsibility for planning and implementation of critical communications, processes, and contracts that shape the student experience including housing selection and room assignment processes, occupancy projections and planning, billing, and coordination with internal and external partners regarding renovations, short- and long-range renewal and replacement projects, and capital planning. The Director plays a critical role in the development and implementation of departmental planning, policies, and budget processes related to all aspects of residential operations. Directly supervises Associate Director of Residential Operations and the Assistant Director of Residential Facilities and Operations; indirectly supervises ten additional staff supporting facilities and operations, housing assignments, and 24 hour / 7 day key office operations. The Director collaborates with other Campus Life and University departments to develop and implement policies, communications, and processes within a student development framework, and supports emergency response for issues impacting residential students' safety, security, and wellbeing.

As an active collaborator within the division of Campus Life, the Director works closely with fellow members of the Residential Life Leadership Team and other Campus Life partners to deliver processes, communications, and a residential experience that is aligned with Brown's Liberal Learning Goals for its open curriculum and autonomous, self-directed, and critically-conscious students. The Director will accomplish these outcomes by building and leading a dynamic and engaged professional team whose practice is inclusive, effective, efficient, forward-thinking, and supportive of students and colleagues. The Director contributes to the implementation of the University's after-hours on-call system and collaborates with a wide range of colleagues to respond to student emergencies.

Job Qualifications

• Masters degree required. Degree in student affairs, college counseling, college student personnel, business administration, or equivalent preferred.
• A minimum of seven years of experience leading a residential facilities and operations unit / team, preferably in a higher education setting. Experience providing leadership within a complex educational operation is preferred.
• Equivalent combination of relevant education and experience may be considered in lieu of required education and experience.
• Demonstrated success with occupancy management and forecasting, including the ability to present information to various campus partners, informed by goals for the student experience and financial considerations.
• Evidence of creative strategic thinking and proven ability to work in a dynamic environment, to facilitate organizational change, adjust priorities, collaborate with partners, and improve organizational performance.
• Advanced proficiency, knowledge of, and experience with Microsoft Excel and other data processing software, such Google Sheets.
• Proficiency and experience with StarRez and / or other information management systems such as Salesforce, Maxient, and Touchnet.
• Demonstrated success in personnel and fiscal management, including the ability to manage a departmental budget and to hire, supervise, and retain outstanding talent.
• Exceptional interpersonal and communication skills with the ability to exercise a high degree of judgment, diplomacy and discretion.
• Possesses a willingness and ability to support a diverse and inclusive campus community.
• Demonstrated experience developing systems and structures that center justice and equity.
• Strong candidates are those with excellent organizational, interpersonal and communication skills; good judgment; ability to interact with diverse constituencies; and can work effectively individually and as a team member.

Background Check : All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Additional Information : Please submit a resume and cover letter when applying for this position. To learn about Brown University's benefits, please visit here for further information.

Benefits of Working at Brown : Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date : 2025-05-19

Department : Residential Life

Grade : Grade 12

Worker Type : Employee

Worker Sub-Type : Regular

Time Type : Full time

Scheduled Weekly Hours : 37.5

Position Work Location : Hybrid Eligible

Statement on Equity, Diversity and Inclusion : All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.

Submission Guidelines : Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions? If you have any questions you may contact employment@brown.edu.

EEO Statement : Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment, and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.