E-commerce Client Care & Retail SpecialistWilson's Estate Jewelry • Philadelphia, PA, United States
E-commerce Client Care & Retail Specialist
Wilson's Estate Jewelry • Philadelphia, PA, United States
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job_description.job_card.job_descriptionStructure and launch email blasts Structure and launch automated campaigns designed for both short term and long term client retention Assist in production of hand modeled and templated product photos for the website Push finalized listings to various sales channels Excellent writing and communication skills; excellent interpersonal skills Meticulous attention to detail Ability to multi-task in a fast paced work environment Exceptional customer service skills Experience with Canva is preferred Must be comfortable with working onsite Monday through Friday 10 AM to 6 PM Must be dog friendly : )
Job Description and Background
Wilson’s Estate Jewelry is a predominantly E-commerce based retailer located in Philadelphia with a physical showroom showcasing our collection by appointment only. We are a growing team looking to bring on a strong Client Care & Retail Specialist professional to interface with our clients across a variety of mediums, develop proactive client retention practices, and implement dynamic outreach campaigns centered around email as well as SMS marketing.
Facets of This Job Include :
Client Care & Customer Relations
- Customer correspondence relating to : phone reception and appropriate filtering, email, E-Commerce messaging platforms and live website inquiries
- Client request list maintenance and outreach
- Targeted client appreciation outreach
- Order request maintenance
- Front facing store maintenance
Email & SMS Marketing
E-Commerce Listing Oversight
Requirements
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Ecommerce Specialist • Philadelphia, PA, United States