Systems Administrator, Remote Field Services

Overview

Systems Administrator, Remote Field Services – Carvana. This is a 100% on-site position (Monday through Friday).

What You'll Be Doing

• Travel up to 60% to help set up and support new and existing remote Carvana locations including desktop, server, network, security surveillance, and AV.
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless).
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and assist current users with desk moves.
• Document solutions to new problems and share them with the team.
• Monitor system performance to ensure everything runs smoothly and securely.
• Configure and maintain networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and follow Carvana security best practices.
• Provide support for implementation, troubleshooting, and maintenance of IT platforms.
• Participate in hardware refresh projects at Carvana locations.
• Provide internal business support by resolving escalation requests and offering technical support when requested.
• Diagnose and resolve hardware, software, networking, and system issues.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana-defined SLA.
• Coordinate with 3rd party vendors, IT providers and other business units for requirements or on-site installations / upgrades.
• Maintain inventory for all infrastructure hardware in Carvana inventory system.
• Document solutions for new problems in Jira.
• Participate in on-call rotation and after-hours work when needed.

What You Should Have

This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have :

What We'll Offer In Return

Other Requirements

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

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