Service Writer Job at DHI - Devine Hydraulics, Inc. in Montville

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Overview

Our busy environment needs a person that is career-oriented and comfortable working with industrial products. Customer satisfaction means we get it done right the first time and that begins with the very first interaction. This individual needs to have a curious mind in order to best understand what the problem and timelines are that will best satisfy the customers' requirement, as well as the detailed mind for accurate documentation along with the ability to juggle multiple responsibilities on a daily basis.

Overview

Our busy environment needs a person that is career-oriented and comfortable working with industrial products. Customer satisfaction means we get it done right the first time and that begins with the very first interaction. This individual needs to have a curious mind in order to best understand what the problem and timelines are that will best satisfy the customers' requirement, as well as the detailed mind for accurate documentation along with the ability to juggle multiple responsibilities on a daily basis.

What We're Looking For

We are looking for an individual with great and inquisitive customer service skills to work in an industrial environment. Ideally, the candidate will be comfortable and proficient with Windows-based applications, specifically QuickBooks (or other manufacturing applications) and Windows office applications. This person will be a quick learner and will work well with office and shop individuals, as well as our clients and will often be the "face of the company" to our clients.

Responsibilities in Brief

• Interfacing with customers to assist and advise them on service requirements for their systems and components
• Following all jobs through the repair process, updating customers as required to ensure customer satisfaction in a timely manner
• Preparing estimates, quotes and ensuring all invoices are accurately and timely generated

Responsibilities in Detail

Requirements

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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