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IT Technical Support Specialist

IT Technical Support Specialist

Millennium Physician GroupAustin, TX, USA
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IT Technical Support Specialist

Full Time / Austin, TX

Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services and Wellness Programs. You can also find various programs, such as weight management and smoking cessation, led by Millennium Physician Group doctors.

If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.

Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.

Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.

This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problem-solving, customer service and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Travel within assigned area
  • Provide desk side support for hands on issues
  • Provide phone support to users
  • Ability to Install Windows, antivirus, and drive encryption
  • Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
  • Track and log all requests for service into ticket tracking DB
  • Respond to end user within specified response SLA
  • Resolve incidents and service requests within the required SLA
  • Perform problem resolution research and document solutions
  • Perform Board-Room presentation setups
  • Replace failed phones, printers, network cables, desktops, and laptops
  • Assist with company-based software / hardware deployments
  • Maintain and track hardware inventory.
  • Image laptops and desktops
  • Setup / provisioning of new hire equipment
  • Assist in LAN / WAN operations; including setup, support, documentation
  • Coordinate office / cubicle setup and moves
  • Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
  • Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
  • Other duties as required

Required Knowledge and Experience

  • 1-3 years of experience in an IT support environment
  • Familiar with IT Service Management
  • Experience supporting Windows operating systems
  • Familiarity with remote desktop support tools
  • Operational knowledge of networking, telephone, and infrastructure concepts
  • A+ Certification & ITIL Foundations Certification is a plus

    • Required Skills and Abilities

  • Flexibility in work schedule must be able to work overtime when needed and participate in on-call rotation
  • Strong organizational skills, ability to prioritize tasks
  • Ability to work with minimal supervision
  • Ability to deliver outstanding customer service
  • Strong attention to detail; ability to document problems and solutions
  • Ability to work both independently and within a team environment
  • Ability to communicate clearly and concisely, both orally and in writing
  • Exhibit a high level of professionalism and excellent interpersonal skills
  • Strong relationship-building ability, proactive, results-oriented, and resourceful
  • Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail

    • Must have reliable transportation if a company vehicle is not available

    This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth , as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

    Equal Employment Opportunity

    Millennium Physician Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

    If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.

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    It Technical Support • Austin, TX, USA