Talent.com
Fiber Installation Technician

Fiber Installation Technician

IQ FiberDover, DE, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.

IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.

As part of our rapidly growing team, your contributions will directly impact our success.

Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.

In return, you’ll find a place where your voice matters.

You’ll find a team that works hard and has fun.

And, if you’re like us, you’ll know you made a Smarter career choice This position is located in - Dover, Deleware-Local candidates, please.

Position Summary :

  • The Fiber Installation Technician is responsible for the installation, Wi-Fi router configuration, testing / customer acceptance of the IQ Fiber FTTH service.
  • The Fiber Installation Technician will also respond to internet service calls, service changes and disconnects.
  • The successful candidate will have strong interpersonal skills and enjoy interacting with customers in their home or business with equipment such as routers and ONTs.
  • A Fiber Installation Technician must have various levels of experience with the installation and repair of fiber broadband services in indoor and outdoor settings.

Essential Duties and Responsibilities :

  • Perform assigned fiber internet installations following established codes, standards and norms for the industry.
  • Resolve assigned fiber internet service tickets following established codes, standards and norms for the industry.
  • Use problem-solving skills to properly set up initial Wi-Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.
  • Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts.
  • Contact dispatch if help in troubleshooting or completing the install is required.
  • Document actions performed, quality measures / readings, resolutions, etc. in installation order or service ticket via company provided technology.
  • Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete.
  • Adhere to company, industry (TIA / EIA, ANSI, BICSI) and safety standards and procedures.
  • Perform basic splicing and basic fiber maintenance activities.
  • Working knowledge of GPON and related terminals and equipment.
  • Frequently lift and / or move up to 30 pounds and occasionally lift and / or move up to 100 pounds with assistance.
  • Ability and willingness to work the scheduled and / or unscheduled overtime work assignments and after-hours callouts in all types of weather.
  • Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.).
  • Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives.
  • Interact with customers in a professional manner to foster positive relationships.
  • Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, test equipment, etc.).
  • Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards.
  • Maintain required certifications and / or licenses.
  • Maintain a professional image.
  • Effectively communicate IQ Fiber’s product and service offering.
  • Navigate through multiple systems.
  • Perform other duties as assigned.

    • Qualifications :

  • 2+ years installation and maintenance experience.
  • Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.
  • Ability to work independently in a fast-paced environment without supervision.
  • Willing to learn, adapt and evolve with the team and company and develop new skills quickly.
  • Strong technical aptitude with excellent end-user interaction skills.
  • Must have good oral and written communications skills.
  • Strong analytical and problem-solving skills.
  • Experience with internet, Wi-Fi troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Experience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and / or smartphones.
  • Excels at explaining complex concepts simply.
  • Capable of answering technical questions from technical and non-technical users.
  • High school diploma or equivalent.
  • Electronics training / Certifications a plus.
  • Must be able to pass criminal background check, driving record check and drug test.
  • Must have a current valid driver's license that is automotive insurable Flexibility to work mandatory overtime to meet business needs.
  • High integrity and strong work ethic are a must.
  • Attention to detail and ability to think creatively and strategically is a must.
  • Excellent organization and time management skills.
  • Ability to interact and communicate effectively with other team members.
  • Ability to lift, push and / or carry up to 50 pounds and move up to 75 pounds without assistance.
  • Ability to work at heights, off a ladder and in confined spaces.
  • Ability to frequently bend, climb, squat, reach and kneel.
  • Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet / legs and / or hands / arms.
  • Seizing, holding, grasping, turning, or otherwise working with hand(s).
  • Lift hands frequently to reach above, below or at shoulder level.
  • Must be able to perceive differences in wire and cable colors.

    • Other Duties :

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Duties, responsibilities, and activities may change at any time with or without notice.
  • IQ Fiber is an Affirmative Action and Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Fiber Technician • Dover, DE, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    AV Integration Electrician

    AV Integration Electrician

    SST DirectCentreville, MD, US
    serp_jobs.job_card.full_time
    Seeking an experienced and driven AV Integration Electrician with 4+ years of hands-on experience in high-end home audio, video, and smart home solutions in Queen Anne's, MD.Pay : $31 - $40+ / hou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Fiber Splicer

    Fiber Splicer

    CCI Systems, Inc.Wye Mills, MD, US
    serp_jobs.job_card.full_time
    Work primarily throughout the state of Maryland and Delaware.Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience.Our outstanding...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Journeyman Electrician

    Journeyman Electrician

    We Power AmericaHarrington, DE, US
    serp_jobs.job_card.full_time
    We have openings for electricians in Baltimore.Some of these jobs are high profile projects.We are especially in need of journey level and supervisory level workers. All Benefits are 100% employer p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Fiber Splicer Technician

    Fiber Splicer Technician

    IQ FiberDover, DE, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Auto Body / Collision Technician

    Auto Body / Collision Technician

    Preston Automotive GroupPreston, MD, US
    serp_jobs.job_card.full_time
    The Preston Automotive Group is looking to add a Collision Technician to our Auto Body team!.Collision Technician Responsibilities : . Repair collision damage using OEM Repair procedures.Disassemble v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    E-Technician (Days)

    E-Technician (Days)

    Treehouse FoodsCambridge, MD, United States of America
    serp_jobs.job_card.full_time
    TreeHouse Foods (NYSE : THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the Un...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    TRANSMISSION-Journeyman Lineman - Non-union - ULCS

    TRANSMISSION-Journeyman Lineman - Non-union - ULCS

    Asplundh Tree ExpertHarrington, DE, US
    serp_jobs.job_card.full_time
    NUJLN3-Overhead Transmission Journeyman Lineperson.This position is responsible for building, maintaining, and repairing overhead transmission lines using approved standards under the direction of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Lineman 3rd Class - Non-union

    Lineman 3rd Class - Non-union

    Asplundh Tree ExpertBridgeville, DE, US
    serp_jobs.job_card.full_time
    Overhead Distribution Apprentice Lineperson.The Overhead Distribution Apprentice Lineperson will assist with construction and maintenance of overhead distribution lines and equipment.Health / Dental / ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Job Posting HVAC Lead Installer

    Job Posting HVAC Lead Installer

    F.H. FurrGeorgetown, DE, US
    serp_jobs.job_card.full_time
    Furr Plumbing, Heating, A / C, and Electrical Inc.We're a proud major player in the residential home services business for over four decades. Our company has 1,000+ employees across Virginia, Maryland...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    B-Level Technician

    B-Level Technician

    Canon U.S.A., Inc.Middletown, DE, United States
    serp_jobs.job_card.full_time
    Provides operational, maintenance and networking support for customers through extensive product and customer knowledge.Works closely with Service Managers, Product Support and other Technicians to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Journeyman Electrician

    Journeyman Electrician

    Turnkey ElectricGeorgetown, Delaware, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Turnkey Electric is looking for a highly experienced journeyman electrician that has worked on residential and commercial jobs. We offer exceptional pay, paid time off and paid holidays, flexible sc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Electrician - Journeyman

    Electrician - Journeyman

    SolargainesBridgeville, DE, US
    serp_jobs.job_card.full_time
    Solar Gaines is growing! We currently need licensed journeyman electricians to complete the electrical work on multiple prevailing wage projects throughout the Delaware / Maryland area.You will...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Electrician

    Licensed Electrician

    Tradesmen International, LLCChurch Hill, MD, US
    serp_jobs.job_card.full_time
    This is a full time opportunity with a pay range of.If you are an Electrician and want to work alongside other proven craftsmen who emphasize safety, productivity and superior craftsmanship, this i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Order Fulfillment Technician

    Order Fulfillment Technician

    Green Thumb IndustriesCentreville, MD, US
    serp_jobs.job_card.full_time
    As an Order Fulfillment Technician with Green Thumb, you are responsible for the final stage of the product's life-cycle in our manufacturing facility. This position's main function is pulling sales...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Journeyman Lineman - Non-union

    Journeyman Lineman - Non-union

    Asplundh Tree ExpertBridgeville, DE, US
    serp_jobs.job_card.full_time
    Job Title : Experienced Fiber Journeyman Lineperson.This position assists with installation, operation, maintenance and repair of overhead fiber lines and systems. Pay : Competitive / Hourly (more detai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technician, Field Svc V

    Technician, Field Svc V

    Canon U.S.A., Inc.Middletown, Delaware, United States, 19709
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Provides operational, maintenance and networking support for customers through extensive product and customer knowledge.Works closely with Service Managers, Product Support and other Technicians to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Industrial Journeyman Electrician

    Industrial Journeyman Electrician

    Knobelsdorff EnterprisesMillsboro, DE, US
    serp_jobs.job_card.full_time
    Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contrac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Fiber Network Locator

    Fiber Network Locator

    IQ FiberDover, DE, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Industrial Electrician

    Industrial Electrician

    ThompsonFirstGroupClayton, DE, US
    serp_jobs.job_card.full_time
    Thompson First Group is currently seeking a qualified Maintenance Mechanic for a local client in Clatyon, DE.Candidates who have a background working as a Maintenance Mechanic in an industrial sett...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technician, Field Svc V

    Technician, Field Svc V

    Canon U.S.A., Inc. CareersOdessa, DE, United States
    serp_jobs.job_card.full_time
    The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Provides operational, maintenance and networking support for customers through ext...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours