Customer Support Specialist- Jasper, IN

The ideal candidate will located near Jasper, IN and work primarily from of our headquarters.

High Level Statement of the Role :

The Customer Support Specialist provides all internal support for a dedicated territory, as the primary point of contact for all territory customers, dealers, and field sales. The Customer Support Specialist is responsible for developing relationships tailored to the specific needs of dealers and customers.

Roles and Responsibilities :

• Team with Field Sales and our supply partners to strengthen relationships with our customers.
• Build customer loyalty :
• Handle customer inquires and concerns through various channels like phone and email.
• Own a customer problem from the first point of contact through resolution.
• Accountable for all activity with the customer.
• Treat customer complaints as opportunities to drive loyalty by addressing their needs effectively.
• Utilize SalesForce.com, SAP, and Outlook to manage workload, capture information, and support customer requirements.
• Document and communicate all quality issues in the Quality Notification system.
• Proactively manage and prevent sales disputes. If disputes arise, take immediate action and update comments a minimum of every 2 weeks.
• Provide back-up support for teammates.
• Effectively manage all aspects of orders :

Timely order processing

Skills to Perform This Role :

Work / Educational Requirements :

Interpersonal Skills

Technical Skills

Communication Skills

Leadership Skills

Business Skills

The ideal candidate will be located near Jasper, IN and work primarily from of our headquarters.